SUPER STORAGE FAQ'S

At Super Storage, we are asked lots of similar questions and give similar answers – here’s a few which might help you!

What is self storage?

Self storage is a service which provides a 'do-it-yourself' storage for both business and domestic users. Self storage is flexible so you can store for as little or often as you like and only you hold the key to your own rented clean, dry, individually alarmed storage room.

Why is Super Storage different?

Super Storage make self storage easy! Instead of having to hire a van or removal company to transport your belongings to our depot, we can deliver and return secure Units to your door – for more information on the Super Storage system click here.

How much will the storage space cost me?

We have a whole range of different sized units available from a small locker to the size of a double garage and of course our 35 sq. ft. Secure Units. If you know what you need to store, go to our online Unit Calculator which will let you know how many Units you are likely to need and you can then request a personal quotation online or call your local depot; Stoke - 01782 204 900, Hull - 01482 821 400.

What does the storage price include?

All prices include the unit charge, rates, service, utility bills and maintenance costs. You will require a padlock to secure your Unit and additional insurance can also be purchased.

How often can I have access to my items?

Access is available free of charge during our long opening hours.

Do I need my own padlock?

Yes, as only you have access to your unit. When you fill your unit with your items, you lock the unit and take the key to your padlock home with you for safe keeping. Small padlocks are available from our depots for as little as £4.50

Do Super Storage sell boxes and packing materials?

Packing materials can be delivered with your Unit or purchased in person from our depots, We have an extensive range of packing materials from boxes to bubble wrap. Save time and money by ordering one of our special moving packs Click here for details.

Do I have to reserve a unit in advance?

No, you just need to complete and sign a storage agreement form and then you can move your goods in immediately. To ensure the best service possible for you we would appreciate some notice and an advanced booking if possible.

How do I deliver and collect my items for storage?

You don’t have to! We can deliver as many Units as you want to your door, we then take them back to our depot! you don’t even need to leave your house with our special 'we load' Service.

Can I deliver and collect myself?

Of course, we have lots of space for unloading and loading, so just bring your goods in your own vehicle or a hired vehicle.

Will Super Storage accept deliveries on my behalf?

Yes, if arranged in advance. We would need to hold a key to your Unit or room to take delivery of goods for you. We sign for the amount of packages received but not for the contents as this would necessitate us opening your packages. This service is offered free of charge.

Do you have trolleys available?

There are a number of different sized trolleys and pallet trucks available free of charge for customer use. We also have a forklift truck available at all our depots for any heavier goods, which can be operated on your behalf by one of our trained staff.

What size of units are available?

Most of our storage is in Secure Units that are 7ft (2.2m) x 5ft (1.5m) x 7ft (2.1m) or 35sq. ft. We also have a range of other sizes available from a locker to a double-garage size. Check out our Unit Calculator to see how much space you need.

What if my goods won't fit into my storage unit?

No problem! Depending on availability, you can transfer your items to a larger unit, and with the scaleable Super Storage Unit system you really can have as much space as you like, just add more Units.

How long can I rent my unit for?

As long as you require the extra space, you are welcome to store at Super Storage for a week, monthly or even yearly. The minimum storage period is seven days.

What do I need to do when I want to vacate my unit?

We require 14 days notice, which can be given in person, in writing, by fax or email.

Are the units heated?

Even though the units are not heated, the temperature within them tends to be fairly constant. The storage depots are very well insulated so that items stored are never too hot or cold.

Are there any limitations on what I can store?

Almost anything can be stored except:

• Living items - animals & plants
• Hazardous materials - flammable liquids and explosives
• Items that could decompose - exposed foodstuffs
• Unauthorised or illegal goods - firearms etc.

What payment do Super Storage accept?

A number of payment options are available including cash, credit or debit card, cheque and standing order.

Is there someone at the store I can talk to should I have a problem?

There will always be a member of staff available during our long opening times.

What are Super Storage's opening hours?

Monday - Friday 8.30am – 5.30pm Saturday 9.00am – 4.00pm

Where can I find Super Storage Depots?

We have a number of storage depots in the Midlands and North West of England, all at convenient, close to town centre locations.

To find out more about Super Storage call FREE your local depot; Stoke - 01782 204 900, Hull - 01482 821 400.